Mediation relies on good communication between all parties. Yet, it can be difficult for participants to effectively communicate with others who they don’t know well or who have different personalities and goals. Communicating effectively can make mediation go more smoothly and help avoid confusion.
Below are some tips on how participants can be better communicators during mediation.
Be clear and concise. Mediation is the time for your side to be heard. Be specific with your message and provide details and facts about the information you are delivering during your session. Stay focused on your message and do not ramble or stray from your point. Explain your first point in detail, then move to the next one in a logical sequence.
Make eye contact. Eye contact is an important way to convey your message. It’s a sign of attention, respect, and trust. When you look someone directly in the eye, it shows that you are listening to them and interested in what they have to say. In turn, when they make eye contact with you, you know they are doing the same.
Be a good listener. To do this, use active listening skills. Be sure to ask questions to avoid confusion. Don’t interrupt, as this will only make others feel like you don’t value what they have to say. Summarize what they are saying so that you understand their point of view. You may want to use a phrase like, “What I understand you’re saying is _____. Is that right?”
Be open and honest. Don’t hide, misrepresent, or “sugar-coat” things. Mediation is your opportunity to openly share your situation during this neutral and confidential process. Your honesty shows a level of trust that you value the relationship with all parties involved. Plus, you can rest easy knowing you have been true to yourself.
By implementing these tips during mediation, you’ll be able to relay your side of the issue using effective communication skills.
Contact us today to find out if you’re eligible for mediation services through MBHMS. You can also call 1-844-3-MEDIATE.