Do you have concerns with your service and you’re not sure who to talk to? The Michigan Behavioral Health Mediation Services (MBHMS) program can help.

This program ensures you have access to a neutral, independent mediation professional to resolve matters related to your experience with Community Mental Health or Prepaid Inpatient Health Plan services. We’ll connect you with your local Community Dispute Resolution Program center that can help you resolve your dispute.

Here are five easy steps to begin mediation:

STEP 1: Contact MBHMS at 1-844-3-MEDIATE between 9 a.m. – 5 p.m. EST, Monday through Friday, or by filling out this simple online form.

STEP 2: One of our specialists will review your request and confirm your eligibility.

STEP 3: Then, if you are eligible, the specialist will refer the case to your local Community Dispute Resolution Program center.

STEP 4: Your Community Dispute Resolution Program representative will then contact you and the appropriate parties at CMH or PIHP to conduct a formal intake process to understand the issues and concerns.

STEP 5: Following the intake process, the Community Dispute Resolution Program representative will schedule a mediation session within 10 business days.

“Those who choose mediation to resolve their disputes leave the process feeling a sense of relief, more confident, and less stress. The process not only saves time and money, but helps participants feel heard and understood. The average mediation session lasts 90 minutes, whereas a court case can take years to resolve,” says Christine Gilman, executive director, Dispute Resolution Center of West Michigan.

Contact us today if you have any questions about these steps or if you are ready to request mediation. The number is 1-844-3-MEDIATE.